How do I schedule a class?
Use our secure online system or mobile app. Create an account, schedule and purchase classes, and manage your visit history. Download our app for easy access on the go.
What should I do before my first class?
Create an account, purchase a new client special, complete the liability waiver, and reserve your class.
How early should I arrive for my first class?
Arrive 15 minutes early for an overview of the Mega Pro. This ensures safety and allows for discussion of goals or injuries.
What should I wear or bring to class?
Wear comfortable clothing, bring grip socks (required and sold at studio), a water bottle, and a towel. Avoid loose jewelry.
Are cell phones allowed during class?
No. Phones must be turned off. If you’re on-call for emergencies, notify us before class.
Can I bring my kids while I work out?
No. For safety reasons, children are not allowed in the studio during classes.
Can teenagers work out at Activate Lagree?
Yes. Minimum age is 16 with parental/guardian consent.
What is your cancellation policy for regular classes?
Cancel at least 12 hours before class to avoid a $20 late fee. A class credit will be forfeited for late cancellations.
What happens if I don’t show up for class?
A $25 no-show fee applies. Unlimited members lose one day off their membership.
What is your auto-pay membership policy?
Memberships auto-renew monthly after a 2-month minimum. To cancel, email written notice at least 30 days prior to renewal. No refunds once payment processes.
How can I cancel my membership?
Email info@activatelagree.com at least 14 days before your billing cycle. A $50 fee applies for early cancellations.
Do you offer refunds?
No. All sales are final for classes, memberships, and packages.
What is the cancellation policy for private sessions?
Cancel at least 12 hours before to avoid a $35 no-show fee.
Can I join a waitlist for full classes?
Yes. Ensure your membership or class pack is active. If a spot doesn’t open, your class credit is returned.
What is the waitlist cutoff?
Spots that open more than 2 hours before class are automatically assigned. Remove yourself if plans change.
How do I check my waitlist status?
Log into your account and select “My Classes” to view your position.
How do I know if I made it off the waitlist?
You’ll receive an email and SMS if opted in. You can also check “My Classes” to confirm.
What is your merchandise return policy?
Returns accepted within 10 days for unwashed, unworn items with tags. Credit issued to your account. Returns are at studio discretion.
Are class packs and memberships refundable?
No. All purchases are final. If you buy a 3-month pack, you’re responsible for the full term.